Week 5 - Blog 3

Ch. 11 Working with Integrity: Organizational Communication as Disciplined Practice – Blog 3

One repetitive concept seen in communication studies is the idea that people should be consciously aware of the way they communicate with others. On p. 345, mindful communication is described as being “a mental and relational activity that is both purposeful and strategic.” If people are able to realize the implications of purposeful communication, I think they would be more apt to make a conscious effort to communicate and listen effectively.

On p. 350, the principle of doing what you said you would do resonates with me. Businesses rely heavily on sales. In fact, it would seem that every business has something that they’re selling. In the companies I have worked for, it has always been common for sales men and women to say whatever it is they need to say in order to make the sell. Although, “talking-the-talk” proved profitable the first time around, the sales persons who maintained integrity with customers by committing themselves to promises they may have made also maintained better customer relationships.